Terms of service

Last Updated: September 14, 2026

Welcome to Arthurelle.

These Terms of Service govern your use of the Arthurelle website and your purchase of products from our online store.

Arthurelle is operated by JOSEPH ARTHUR GH INC.

By accessing or using this website, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.

1. About Our Business

Arthurelle is an online retail brand offering hair accessories and related products to customers in the United States.

Our legal business name is:

JOSEPH ARTHUR GH INC

Our customer-facing brand is:

Arthurelle

2. Website Use

You may use this website for lawful personal and shopping-related purposes.

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to interfere with the operation or security of the website.
  • Access areas or systems that you are not authorized to access.
  • Use the website to engage in fraudulent activity.
  • Submit false or misleading information.
  • Copy or misuse website content without authorization.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other product information displayed on our website are accurate and current.

However, minor differences in color or appearance may occur due to:

  • Individual device or monitor settings.
  • Lighting conditions during photography.
  • Normal manufacturing variations.

We do not intentionally misrepresent the characteristics of our products.

If an important product detail is unclear, please contact us before placing an order.

4. Product Availability

Products are subject to availability.

A product displayed on our website may become unavailable due to inventory changes.

We will not knowingly advertise a product as available for purchase when it cannot be purchased through our website.

If an order is accepted and the product later becomes unavailable due to an inventory issue, we will contact the customer and provide an appropriate resolution, which may include cancellation and a refund.

5. Prices and Currency

Product prices are displayed in United States Dollars (USD) unless otherwise stated.

The price applicable to an order is the price displayed during checkout before the customer completes the purchase.

Shipping costs, if applicable, will be displayed during checkout before the order is completed.

We reserve the right to correct obvious pricing or product information errors.

If an obvious error affects an order, we may contact the customer before fulfillment to clarify the issue or cancel the affected order and provide a refund.

6. Orders

Submitting an order constitutes a request to purchase the selected products.

An order is not considered canceled unless the cancellation has been confirmed by Arthurelle.

We reserve the right to decline or cancel an order when reasonably necessary, including in situations involving:

  • Suspected fraud.
  • Unauthorized payment activity.
  • Incorrect pricing caused by an obvious error.
  • Product unavailability.
  • Technical errors affecting the order.
  • Inability to verify necessary order information.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

7. Payments

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout.

Customers are responsible for providing accurate billing and payment information.

We do not receive or store complete payment card information when payment is processed through a third-party payment processor or payment service integrated with our store.

8. Shipping

Orders are processed and shipped according to our Shipping Policy.

Please review our Shipping Policy for information regarding:

  • Processing times.
  • Estimated delivery times.
  • Shipping costs.
  • Tracking.
  • Address changes.
  • Delivery delays.
  • Lost or damaged shipments.

Shipping information displayed during checkout takes precedence for the specific order.

9. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Please review the Refund & Return Policy before making a purchase.

Our current standard return window is 30 calendar days from the date an eligible order is delivered, subject to the conditions described in the Refund & Return Policy.

10. Order Cancellation

Customers may contact us as soon as possible to request cancellation.

We will make reasonable efforts to process cancellation requests received before shipment.

Once an order has shipped, cancellation may no longer be possible. Eligible products may still qualify for a return after delivery under our Refund & Return Policy.

11. Intellectual Property

The content on this website, including text, graphics, logos, photographs, product images, page designs, and other materials, is owned by or licensed to JOSEPH ARTHUR GH INC or used with appropriate authorization.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission, except as permitted by applicable law.

12. Third-Party Services

Our website may use third-party services to provide payment processing, analytics, shipping, security, hosting, marketing, or other functions.

Use of third-party services may be subject to those providers' own terms and policies.

13. Privacy

Your use of our website is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, disclose, and protect information associated with your use of our website and purchases.

14. Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

The website may occasionally be unavailable due to maintenance, technical issues, security measures, or circumstances outside our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, JOSEPH ARTHUR GH INC will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of the website or products purchased through the website.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after an update means that you acknowledge the updated Terms, to the extent permitted by applicable law.

17. Contact Information

If you have questions about these Terms of Service, please contact:

JOSEPH ARTHUR GH INC
Brand: Arthurelle
Email: info@arthurelle.com
Phone: +1 534-203-4469
Address:
135 Pittsburgh St
Saxonburg, PA 16056
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM ET