Privacy policy

Last Updated: September 14, 2026

This Privacy Policy explains how JOSEPH ARTHUR GH INC, operating the Arthurelle brand, collects, uses, discloses, and protects information when you visit or make a purchase from our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Contact and Account Information

  • Name.
  • Email address.
  • Phone number.
  • Billing address.
  • Shipping address.
  • Account information if you create an account.

Order Information

When you purchase products from us, we may collect information necessary to process and fulfill your order, including:

  • Products purchased.
  • Order number.
  • Shipping information.
  • Billing information.
  • Contact information.
  • Order history.

Payment Information

Payments may be processed through third-party payment providers.

We do not intentionally store complete payment card information on our own systems when payment is processed through a third-party payment provider.

Payment information is handled according to the applicable payment provider's privacy and security practices.

Customer Communications

If you contact us, we may retain the information you provide, including your name, email address, order number, message, and other information necessary to respond to your request.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Pages visited.
  • Referring website.
  • Date and time of visits.
  • General website usage information.

2. How We Use Information

We may use collected information to:

  • Process and fulfill orders.
  • Process payments.
  • Ship products.
  • Provide order tracking.
  • Respond to customer service requests.
  • Process returns and refunds.
  • Prevent fraud and unauthorized transactions.
  • Maintain and improve our website.
  • Understand website usage.
  • Communicate with customers about orders and service-related matters.
  • Send marketing communications when permitted and where you have provided appropriate consent.
  • Comply with legal and regulatory obligations.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions.
  • Remember preferences.
  • Maintain shopping cart functionality.
  • Understand website usage.
  • Improve website performance.
  • Support marketing and advertising activities where applicable.

You may be able to control certain cookies through your browser or device settings. Disabling some cookies may affect website functionality.

4. Analytics

We may use analytics services to understand how visitors use our website and to improve our products, services, and customer experience.

Where applicable, these services may collect information such as device information, browser information, pages visited, and general usage data.

5. Advertising and Marketing

Where applicable, we may use advertising and marketing services to promote Arthurelle products.

These services may use cookies or similar technologies to measure advertising performance and provide relevant advertising.

We do not sell your personal information for money.

6. Sharing Information

We may share information with service providers that help us operate our business, including providers involved in:

  • Payment processing.
  • Website hosting.
  • E-commerce services.
  • Order fulfillment.
  • Shipping and delivery.
  • Customer support.
  • Analytics.
  • Security.
  • Advertising and marketing.
  • Fraud prevention.

These service providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.

We may also disclose information when required to comply with law, legal process, government requests, protect our rights, or prevent fraud or security issues.

7. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide our services.
  • Complete transactions.
  • Maintain business and transaction records.
  • Resolve disputes.
  • Prevent fraud.
  • Comply with legal, accounting, tax, and regulatory requirements.

The specific retention period may vary depending on the type of information and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Opt out of certain marketing communications.
  • Request information about how your personal information is used.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in those communications.

To make a privacy-related request, please contact us at:

info@arthurelle.com

10. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of third-party services before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle personal information, please contact:

JOSEPH ARTHUR GH INC
Brand: Arthurelle
Email: info@arthurelle.com
Phone: +1 534-203-4469
Address:
135 Pittsburgh St
Saxonburg, PA 16056
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM ET