We are here to help with product questions, orders, shipping, returns, and other customer service inquiries.

Customer Support

Arthurelle is the online brand of JOSEPH ARTHUR GH INC.
Legal name: JOSEPH ARTHUR GH INC
EIN: 39-3468084
Business address: 135 Pittsburgh St, Saxonburg, PA 16056, United States
This is our business and customer-service address. It is not a retail store.

Email: info@arthurelle.com
Phone: +1 534-203-4469
Monday–Friday, 9:00 AM–5:00 PM ET
We reply within 1–2 business days.

How We Can Help

Our customer support team can assist you with:

• Product information and specifications

• Order status and order-related questions

• Shipping and delivery questions

• Return and refund requests

• Damaged, defective, or incorrect items

• General website and account questions

Returns

If you would like to return an eligible order, please contact us before sending the product back.

Please review our Refund & Return Policy for eligibility requirements, return instructions, applicable return shipping costs, and refund information.

Shipping

We currently offer free standard shipping on U.S. orders.

Orders are generally processed within 1–3 business days, with estimated delivery within 5–10 business days after processing.

For complete information, please review our Shipping Policy.

Response Time

We aim to respond to customer inquiries within 1–2 business days during our regular customer service hours.