Refund policy

Last Updated: September 14, 2026

At Arthurelle, we want you to be satisfied with your purchase. This Refund & Return Policy explains when eligible products may be returned, how to request a return, and how refunds are processed.

Arthurelle is operated by JOSEPH ARTHUR GH INC.

1. Return Window

We accept eligible returns within 30 calendar days of the date your order was delivered.

To be eligible for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Be returned in its original packaging, when applicable.
  • Include the order information necessary for us to identify the purchase.
  • Not show signs of damage, alteration, misuse, or excessive wear.

We may decline a return if the returned item does not meet these conditions.

2. Returns for Change of Mind or Personal Preference

We accept eligible returns for reasons such as:

  • Change of mind.
  • Personal preference.
  • Ordered the wrong item.
  • No longer needed.

For these types of returns, the customer is responsible for the cost of return shipping.

The original shipping charge, if any, is non-refundable.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible after delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and packaging when applicable.

If we determine that the item was damaged, defective, or incorrectly shipped, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

For confirmed damaged, defective, or incorrect items, Arthurelle will provide return instructions and, where applicable, cover the reasonable return shipping cost.

4. How to Request a Return

Before sending an item back, please contact us at:

Email: info@arthurelle.com

Please include your order number and the reason for your return.

Do not send a return to the business address listed on this website unless our customer service team specifically instructs you to do so.

We will provide return instructions for approved returns.

Returns sent without contacting us first may not be accepted.

5. Return Shipping

For returns due to change of mind, personal preference, ordering the wrong item, or no longer needing the product, the customer is responsible for return shipping costs.

For confirmed damaged, defective, or incorrect items, Arthurelle will provide appropriate return instructions and may cover the reasonable return shipping cost.

Return shipping costs are not refundable for customer-initiated returns unless otherwise stated by our customer service team.

6. Refunds

Once we receive and inspect an approved returned item, we will notify you regarding the status of your refund.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after the return has been approved. The time required for the refund to appear in your account may also depend on your bank or payment provider.

7. Partial or No Refunds

A refund may be reduced or declined when:

  • The item is returned outside the applicable return window.
  • The item has been used or worn.
  • The item is damaged because of customer handling or misuse.
  • The item is missing original components or packaging when those components are required for the return.
  • The returned item is materially different from the item originally purchased.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

info@arthurelle.com

We will make reasonable efforts to process cancellation requests received before the order has been shipped.

Once an order has been shipped, it generally cannot be canceled. You may request a return after delivery if the order qualifies under this Refund & Return Policy.

A cancellation is not considered completed until we confirm it by email.

9. Exchanges

We do not guarantee direct exchanges for all products or situations.

If you need a different item, you may contact us at info@arthurelle.com. Depending on product availability and the circumstances, we may provide return and replacement instructions.

10. Final Sale or Non-Returnable Items

If a product is specifically identified on its product page as non-returnable or final sale, the applicable restriction will be displayed before purchase.

Unless otherwise stated on the product page, eligible unused products remain subject to the 30-day return policy described above.

11. Contact Us

For questions regarding returns or refunds, please contact:

JOSEPH ARTHUR GH INC
Brand: Arthurelle
Email: info@arthurelle.com
Phone: +1 534-203-4469
Address:
135 Pittsburgh St
Saxonburg, PA 16056
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM ET

We will review return and refund requests based on the terms of this policy and the specific circumstances of the order.