Refund policy
Return and refund policy
Effective Date: August 28, 2026
Thank you for choosing Arthurelle. We are committed to providing high-quality products and a satisfying shopping experience for every customer. If you are not completely satisfied with your purchase, you may request a return or refund according to this policy.
1. Return Eligibility
Customers may request a return within:
30 days after receiving the product.
To be eligible for a return:
- The item must be unused and in its original condition;
- The product must not have damage or signs of use;
- The original packaging and accessories should be included;
- Valid order information must be provided.
Returns may not be accepted for:
- Products damaged due to improper use;
- Products that have been used or cannot be resold;
- Return requests submitted after the return period.
2. Return Request Process
To request a return, please contact our customer service team:
Email:
Please include:
- Order number;
- Customer name;
- Reason for return;
- Product photos (if applicable).
Our customer service team will review your request and provide return instructions.
3. Refund Processing Time
After we receive and inspect the returned item, refunds will be processed within:
5-10 business days.
Refunds will be issued to the original payment method.
Please note that banks and payment providers may require additional processing time.
4. Damaged or Incorrect Items
If you receive:
- A damaged product;
- A defective product;
- An incorrect item;
Please contact us within 7 days after delivery.
We will provide an appropriate solution, including:
- Replacement;
- Refund;
- Other reasonable assistance.